South Reading Patient Voice

The Care Quality Commission, the body responsible for checking the quality of care at hospitals and surgeries, has awarded University Medical Centre the OUSTANDING grade after an inspection in January 2015. Read more about this here .

In November 2017 South Reading Surgery received a rating of "REQUIRES IMPROVEMENT". The categories in which it was less than good were responsiveness and well-led. Improvements were required in governance, tracking of blank prescriptions, patient engagement, action on poor results from patient surveys and risk assessment of emergency medicines provision.

In August 2017 Chatham Street Surgery was given a rating of "GOOD", registering "GOOD" in all categories bar that of providing caring services. The results of patient surveys were not sufficiently positive to merit a "GOOD" rating for caring services, and so a rating of "REQUIRES IMPROVEMENT" has been given for that catergory, without affecting the overall "GOOD" rating.

In March 2017 Longbarn Lane was given a rating of "GOOD", registering "GOOD" in all categories. This was after a full announced inspection in January 2017.This was after an inspection report in 2015 and one in June 2016 saying that the practice required improvment. The full report can be found here .

In March 2017 Shinfield Health Centre was given a rating of "REQUIRES IMPROthVEMENT". The surgery needed to improve its medicines management and also its learning from patient complaints and patient feedback. You can read the full CQC report here.

In February 2017 Westwood Road Surgery was given a rating of "REQUIRES IMPROVEMENT". The actions required of the surgery include improving patient confidentiality, controlling prescription forms better, recording staff training better, improving training and awareness relating to infection control, acting promptly on the results of audits, servicing equipment regularly, Further the practice should register carers and improve the training of all staff including locum GPs and the recording of that training. The CQC report can be found here .

In January 2017 the CQC gave Chatham Street Surgery a rating of "REQUIRES IMPROVEMENT". This follows a rating of "INADEQUATE" in 2015 and the practice being in special measures since then. The inspector's report stated "This service was placed in special measures in August 2015. Insufficient improvements have been made such that there remains a rating of inadequate for provision of well led services. However, improvements have been made in other are as of service provision. We are therefore keeping the practice in special measures. The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within six months, and if there is not enough improvement we will move to close the service by varying the provider’s registration to remove this location or cancel the provider’s registration." The full inspection report is here.

In December 2016 the CQC gave London Street Surgery a "GOOD" rating after a supplementary inspection to see that the action plan prepared after the May 2016 report had been fully implemented. The CQC found that the surgery had made required improvements in recording and dealing with safety alerts, in reviewing and sharing learning from significant events, in completing DBS checks for all staff, in risk management systems, in surveying patients about the care they received, in promoting the benefits of cancer screening, in registering carers and working with other organisations to support carers, and in completing and acting on staff appraisals. The surgery is advised to make improvements in the provision of information in different languages on the benefits of cancer screening. You can read the detailed report here .

In November 2016 Grovelands Medical Centre was rated "GOOD" by the CQC. You can read the detailed report
here .

In November 2016 the Milman Road practice of Dr Kumar (downstairs) was rated "REQUIRES IMPROVEMENT" by the CQC. You can read the detailed report here ,

In October 2016 the Eldon Road practice of Dr Narayan was rated "GOOD" by the CQC. You can read the detailed report here . The practice was however told it must still improve the treatement of people with long term conditions and must do more for disease prevention, especially smoking cessation.

In October 2016 the Melrose House practice of Dr Dean was rated "GOOD" by the CQC following a focused re-inspection. The practice is advised to continue to develop the Patient Participation Group.You can read the detailed report here .

In September 2016 the Care Quality Commission rated Chatham Street surgery as "INADEQUATE". Safety and leadership were considered inadequate. The practice was told that it must make 10 mandatory improvements, including carrying out employment checks when hiring staff, improving the appointments system, involving patients in devising their care plan the then recording the care plan. You can read the detailed report here .

In August 2016 the London Road practice of Dr Patel was rated "GOOD" by the CQC after a desktop review to check that previous recommendations had been carried out. . You can read the detailed report
here .

In June 2016 the Care Quality Commission gave the Chancellor House and Tilehurst Village practice of Drs Underwood and Pizura a rating of "Good". They also singled out two area of outstanding practice: the "reversing diabetes" programme for patients with Type 2 diabetes to reduce their reliance on medicine through weight loss and diet, and the very comprehensive website for patients.

In June 2016 the Care Quality Commission gave Longbarn Lane a rating of "Requires Improvement". They found that the practice was inadequately led and was insufficiently safe and effective. Please find details here . The CQC considered that the premises, adult safeguarding policy, possibility of legionella and deficiencies in monitoring emergency equipment posed risks to patients. Requirements and recommendations for the practice involve better risk assessment, exception reporting and registering of carers.

In June 2016 the Care Quality Commission confirmed its assessment of the Walk-In Centre in Broad Street Mall as "Requires Improvement". Please find details of its inspection here . The CQC found that services were safe, caring and well-led but had concerns over responsiveness and effectiveness of the services. They were concerned about support and nurses training for caring for people with long term conditions especially management of diabetes. Also about patients' difficulty in making an appointment with a GP. The practice must act on these concerns and is also recommended to act to improve childhood immunisation rates and the registration of carers.

In June 2016 the Care Quality Commission gave Abbey Medical Centre a "Good" rating. This was a repeat inspection looking only at safety after an earlier inspection found that DBS checks had not been obtained for all staff acting as chaperones and appropriate approval was not always obtained for staff conducting childhood immunisations. The repeat inspection found that these deficiencies had been corrected. Please find details here .

In June 2016 the Care Quality Commission gave Russell Street Surgery (Dr Swami and Partners) the rating "Good". Please find details here . The practice had previously been judged insufficiently caring but after GP training in communicating with empathy a patient survey showed improved satisfaction

In May 2016, the Care Quality Commission improved the rating of London Street Surgery to "Requires Improvement". The surgery must still improve its recording and learning from incident reviews, ensure national safety and medicines alerts are fully disseminated and acted upon, improve checks on all new staff, regularly review patient concerns about time and communication in consultations, review governance regarding management of risks. It should act on development suggestions made in appraisals, encourage carers to register, undertake routine health checks on patients between 40 and 74 years old, plan and act for better outcomes for patients with learning disabilities, improve promotion of the benefits of bowel and other cancer screening. See the full report here .

In April 2016, the Care Quality Commission rated Pembroke surgery as "Good", giving a good rating in all categories. It recommended improvements in the monitoring and recording of training, in the Patient Participation Group, which is currently a virtual (online) group, in increasing cervical and breast screening takeup and in displaying comment and compliment forms in the waiting area. The facility to offer ultrasound examinations was rated "Outstanding". See here for full details

In April 2016, the Care Quality Commission rated Kennet Surgery (and its branch at Christchurch Rd) as "good". But it required improvements, to: explaining tests and treatments to patients, communicating changes in the appointment system to patients and registering the carers among patients. See here for full details.

In March 2016, the Care Quality Commission rated Eldon Road Surgery "Inadequate" and required it to undertake many improvements. You can read more about this here .

Also in March 2016, the Care Quality Commission rated Abbey Medical Centre as "good" - it had previously been rated "requires improvement".
You can read all about it here.

Again in March 2016, Dr Dean's practice at Melrose House was rated "requires improvement" by the Care Quality Commission. Issues related to building maintenance checks, checks required for staff, provision of information in appropriate languages, recording of carers and infection control policies were raised. You can read about it here.

Further in March 2016, Dr Mittal's practice at Milman Road Health Center was rated as "good" by the Care Quality Commission. You can read about it
here.

In January 2016, London Road Surgery was rated "good" by the Quality Commission. Requirements on training in the Mental Health Capacity Act and suggestions of more information in languages other than English, also installation of a defibrillator and associated training, were included in the report. An earlier inspection had found the practice Inadequate.

In November 2015, Russel Street Surgery was rated "good". It has emerged from special measures directly to a "good" rating; the inspectors noted that significant improvements had been made since the previous inspection. This practice also provides GP services at Coley Park Surgery and at Burghfield Health Centre.

In October 2015, London Street Surgery has been rated "inadequate" and placed in special measures, although inspectors commended it for one area of outstanding practice in its outreach to local faith and minority groups. Read more about this here.

In October 2015, Chatham Street Surgery has been rated "inadequate" and placed in special measures. Reading more about this here.

Where a practice is rated less than good, NHS England, the Royal College of General Practitioners and the local CCG will work with the practice to help bring the service back to a good rating.

In August 2015 private provider Berkshire Health Ltd, was found to be delivering safe services after correcting its recruitment of staff, which was found wanting in an earlier inspection. You can read about it here.

Early in 2015 Dr Williams' practice in Melrose House on London Road was put into special measur"es and a little later Dr Williams became ill and spent a time in hospital. For some of this time patients had to transfer to the Walk-In Centre. We wish Dr Williams a full and sound recovery. Later, service was resumed and patients could return to the Melrose House surgery. Read more about this here . However, a further inspection of progress proved unsatisfactory and a second Warning Notice had to be issued. Finally at yet a further inspection the practice was still rated inadequate in August 2015. Dr William's surgery has now merged with Dr Dean's Melrose House surgery.

On 13th May 2015 the Care Quality Commission placed the Russell Street Surgery in "special measures". Read more about that here .

On 14th May 2015 the Care Quality Commission rated the Walk-In Centre in Broad Street Mall as requiring improvement. Read more about this here . You can also read the report in the Reading Chronicle.

On 16th April 2015 Long Barn Lane surgery was rated as requiring improvement. Read more about it here .

Also on 16th April 2015 Abbey Medical Centre was rated as requiring improvement. Read more about it here .

On 21st October 2013 London Road Surgery had been found inadequate and had been asked to make improvements by a given date. Read more about it here. For a more recent status see here.

The Care Quality Commission will be conducting further GP practice inspections in South Reading.

Downshire House, a residential care home was found Good in January 2016.

Tilehurst Lodge, a residential care home for those with learning difficulties or autism was found requiring improvement in January 2016.

188, Whitley Wood Lane, a respite care home for those with learning difficulties or autism, was found Good in December 2015.

375, Old Whitley Wood Lane, a care home for those with learning difficulties or autism was found Good in December 2015.

159, Wensley Road, a small residential home for people with learning difficulties was found Good in December 2015.

1, Longmore Road, a residential care home for those with learning difficulties was found Good in November 2015.

Pembroke Lodge, a residential care home, was found requiring improvement in November 2015.

Jigsaw Creative Care, a respite residential care home, was found Good in October 2015.

Rookery Cottage, a residential care home for those with learning difficulties was found Good in October 2015.

Focus House, a nursing home provided by Reading Borough Council for those with mental illness was found Good in September 2015.

The Liberty of Earley House, providing care in individual apartments, was found requring improvement in September 2015.

1, Uppingham Gardens, a nursing home, was found Good in September 2015.

Northcourt Lodge Nursing Home was found Good in August 2015.

Life Care Corporation Ltd, a residential care home, was found requiring improvement in August 2015.

Jasmine House Nursing Home was found Good in July 2015.

Dimensions Loddon Court, providing respite care for those with learning difficulties, was found Good in June 2015.

Chilmington House, which provides personal care for those with learning disabilities or autism was found Good in May 2015.

Care home 46A Eastern Avenue was found Good in April 2015.

Summerfield Care Home, a residential care home, was found Good in March 2015.

Hazeldene, a care home for those with learning difficutlies, was found Good in March 2015.

Care home Yew Tree Lodge was found requiring improvement in March 2015.

Following an inspection in October 2014, the CQC has found Mulberry Care Ltd at 155a Wokingham Road, inadequate. Read more about this here . In Novermber 2015 it was found requiring improvement.